Our Divisions

We are committed to building strong partnerships and delivering innovative technology solutions to help people connect with their assets. Our core businesses are complemented by our expertise in digital solutions and data analytics.

  • Retirement & Superannuation Solutions
  • Corporate Markets
  • Fund Solutions
  • Banking & Credit Management
  • Technology & Operations

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Our Retirement & Superannuation Solutions team will work with you every step of the way, helping clients achieve superior outcomes through effective solutions.

  • Core administration services
    • Data management
    • Member communication
    • Contribution processing
    • Statement processing
    • Call centre operation
    • Client accounting
    • Insurance claim administration
    • Online portals for members and employers
    • APRA reporting
  • Value-added services and trustee services
    • Predictive data analytics: a range of solutions aimed at understanding member and employer behaviour. These services are delivered to Retirement & Superannuation Solutions clients by Empirics, which is part of Link Group's Technology & Operations division. The insights generated by these services assist clients with targeted marketing, member retention and member engagement.
    • Integrated clearing house: simplifies contribution plans for employers by allowing them to pay to all employee superannuation funds with a single payment. This service is provided by Super Clearing House online in partnership with a leading Australian financial institution.
    • Link Advice: a financial planning service provider that supports superannuation fund members to take charge of their financial future through targeted financial advice.
    • Direct investment options: a flexible feature that provides superannuation fund members with the capability to invest in ASX300 shares, Exchange Traded Funds and term deposits.
    • Trustee services: services relating to the provision of data and record keeping. This enables superannuation fund trustees to access all interactions with superannuation fund members and employers in order to accurately fulfil their reporting obligations with regulators.

Our Corporate Markets division provides clients with a comprehensive corporate markets offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology & Operations division.

  • Share Registry
    • A leading global provider of registry management services including core register maintenance, treasury, meetings, capital market services and multi-channel investor communications
    • Connecting clients globally to over 40 million individual shareholders

    Link Market Services, Link Intime, PNG Registries

  • Employee share plans
    • A leading administrator of Australian employee share plans for businesses listed locally and overseas, offering design and administration, reporting, trustee services and share trading
    • Providing employee share plan services to more than 40% of the ASX 200

    Link Market Services

  • Investor relations
    • A global leader in the provision of share ownership analysis, market intelligence, investor communication and shareholder management technology
    • An investor relations management platform of choice for over 2,000 listed companies worldwide

    Orient Capital

  • Stakeholder engagement
    • A leading provider of proxy solicitation, bond transactions management and communications, and solutions related to insolvencies (e.g. processing and maintaining records)

    D.F. King, Orient Capital

  • Company secretarial
    • Experienced legal practice offering clients corporate and commercial legal services, company secretarial services and corporate administration solutions
    • Working with over 400 clients a year, from S&P/ASX 20 entities, to micro caps, joint ventures, government and not for profits

    Company Matters

  • Treasury Services
    • Independent treasury management, asset financing and lease advisory for both UK public and corporate clients, helping provide time and cost saving efficiencies
  • Insolvency Solutions
    • Australian provider of competitive, tailored solutions for all types of appointments with secure and efficient delivery

    Link Market Services

We are a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.

We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.

Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

  • AFM / management company (‘ManCo’) solutions

    Independent Authorised Fund Manager (AFM) services, delivering highly flexible tailored fund solutions to meet the legal, compliance and regulatory needs of our clients.

  • Fund administration

    We undertake outsourced middle and back office administration, fund accounting services, taxation services global custody and unit registry services.

  • Transfer agency services

    Global transfer agency and registrar services, tailored to meet the operational needs and branding requirements for investors and asset managers and for wide variety of fund structures and asset classes.

  • UCITS Platform Services – Elevation

    For investment managers who want to concentrate on portfolio management and distribution, we offer a multi-manager UCITS platform call Elevation in Ireland and Luxembourg. This enables faster speed to market while lowering start-up and ongoing running costs, by joining our platform you gain access to world-class service providers.

We are the experts in providing efficient administration and innovative financial solutions. We have over €90bn of assets under management and over 115,000 loans under management. Our clients include a range of financial service organisations, from banks, pension funds and insurers to private equity firms. We operate in regulated markets across multiple European jurisdictions.

We provide a range of administrative services relating to the monitoring and repayment of asset-backed debt, allowing our clients to manage their debt and underlying assets effectively. Our services span all stages of the debt life-cycle from origination to performing & non-performing loan and asset management across multiple debt classes. We provide jurisdictional centres of excellence and undertake management of full banking operations, transforming core and non-core banking activities.

Banking & Credit Management is a leading independent servicer and we are highly rated by both Standard & Poor’s and Fitch for both our commercial and residential servicing capabilities.

  • Bank Outsourcing

    For banking clients, we undertake the management of full banking operations including transforming core and non-core banking activities.

  • New Lending Services

    For new lending clients we offer end to end solutions across the loan life cycle including packaging, underwriting, origination and the related primary servicing activities.

  • Portfolio Management

    For our clients we offer end to end solutions across the full debt management lifecycle that includes non-performing loan servicing and structured finance activities.

Our dedicated Technology & Operations division manages day-to-day operations, data processing and information analysis, utilising innovative technology to provide our clients with end to end solutions as well as a range of value-added services.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases or provide insights through predictive analytics.

By focussing on product and service innovation, our Technology & Operations division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.

  • Core proprietary platforms
    • Our superannuation fund administration platform delivers clients efficient end-to-end administration functions.
    • Our registry platform manages and maintains share records for listed companies.
    • Our proprietary shareholder management and analytics platform connects issuers to their stakeholders. Core functions include share register analysis and investor communications services.
    • Provided by SyncSoft, this software is used primarily by superannuation funds that do not fully outsource their administration services to a third party. Link Group licences this software to third parties.
  • Data analytics

    Provided by Empirics, our market leading data integration and analytics solution is used primarily by superannuation fund clients but with application to other sectors.

  • Digital solutions

    Web-based and mobile-based communications and related services platforms.

  • Digital communications

    Link DigiCom specialises in direct engagement with our clients' stakeholders for both essential and marketing communication campaigns.

Today, Link Group is a market-leading provider of technology-enabled administration solutions, with over 6,000 employees working across the globe. Our clients include some of the world’s largest corporations, pension funds, and financial institutions.

John McMurtrie
Managing Director

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